Guest Services Agent is Required in Canada

By | March 23, 2020

Guest Services Agent is Required in Canada

This job is posted on 16th of March 2020 Canadian Verified employer By Stanford Hotel Grande Praire

Job Requirements

  • Languages: English
  • Education: College, CEGEP Or Other Non-University Certificate or Diploma from A Program Of 1 Year To 2 Years, Or Equivalent Experience
  • Experience: 1 Year to Less Than 2 Years

Specific Skills

  • Take, Cancel and Change Room Reservations.
  • Register Arriving Guests and Assign Rooms
  • Provide Information on Hotel Facilities and Services
  • Process Group Arrivals and Departures
  • Process Guests’ Departures, Calculate Charges and Receive Payments; Perform Light Housekeeping and Cleaning Duties
  • Investigate and Resolve Complaints and Claims
  • Balance Cash and Complete Balance Sheets, Cash Reports and Related Forms
  • Answer Telephone and Relay Telephone Calls and Messages; Clerical Duties (I.E. Faxing, Filing, Photocopying)
  • Provide General Information About Points of Interest in The Area
  • Follow Emergency and Safety Procedures
  • Handle Wake-Up Calls; Provide Customer Service
  • Assist Clients/Guests with Special Needs; Maintain an Inventory of Vacancies, Reservations and Room Assignments

Business Equipment and Computer Applications

  • Word Processing Software
  • Spreadsheet
  • Multi-Line Switchboard
  • Internet
  • Database Software
  • Computerized Bookkeeping System

Work Setting

  • Hospitality Industry
  • Hotel, Motel, Resort

Security and Safety

  • Bondable
  • Criminal Record Check

Transportation/Travel Information

  • Own Transportation
  • Valid Driver’s License

Work Conditions and Physical Capabilities

  • Fast-Paced Environment
  • Work Under Pressure
  • Attention to Detail
  • Standing for Extended Periods

Work Location Information

  • Staff Accommodation Available

Personal Suitability

  • Effective Interpersonal Skills
  • Flexibility
  • Team Player
  • Excellent Oral Communication
  • Excellent Written Communication
  • Client Focus
  • Dependability
  • Judgement
  • Reliability
  • Organized

Job Details

 Location: Grande Prairie, AB

 Salary: 16.5 to 17 Canadian Dollars per hour. 30 to 44 hours per week.

How to Apply

By email: corien@stanfordhospitality.com

Just e-mail your CV with cover letter

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